1. General
The user who accesses and uses the online store Art59-zacharopoulos is deemed to consent to and unconditionally accept the terms of use of Art59-zacharopoulos without any exception. If they do not agree with these terms, they must refrain from using the online store and from any transaction with it.
2. Privacy Policy
The company art59, which manages the website art59-zacharopoulos, does not disclose, sell, or exchange its customers’ personal data with anyone, unless required by law, a court decision, or another public authority. Users’ information (name, profession, email address, home address, etc.) and their transactions with the online store are considered confidential.
By providing their details in the context of their transactions with Charalampos Zacharopoulos, users consent to and accept the processing of the above data for the purposes of the specific transaction, as well as the transmission of such data to employees of Charalampos Zacharopoulos for this purpose.
All documents and electronic records exchanged between the parties in the context of the sale will be kept by Charalampos Zacharopoulos.
3. Information Provided
Product descriptions on our website are provided by the official representatives of each product. While our store always strives to offer the clearest and most accurate descriptions possible, it is not responsible for any inaccuracies or technical errors regarding the actual representation of product features and images. Therefore, it is important to contact the store to verify product details before placing an order.
4. Online Store Usage Policy
The prices listed for products in the online store apply exclusively to online purchases. There may be differences in pricing between the online store and the physical store, as a different pricing policy may be applied.
In-store pickup applies exclusively to the collection of your order and does not include any additional staff services such as demonstration, assembly, programming, connection, transportation, and so on.
5. Limitation of Liability
The company art59, within the context of its transactions through the online store, shall not be liable for any further damages that may arise from the execution or non-execution of orders, or from delays in their execution, for any reason. The online store art59-zacharopoulos cannot provide any guarantee regarding product availability, but undertakes to inform customers in a timely manner about any lack of availability. Furthermore, the company art59 bears no responsibility for acts or omissions of third parties, particularly unauthorized interventions by third parties in products and/or services and/or information made available through it. Shipping and product prices may change at any time.
6. Intellectual Property Rights
All content of art59-zacharopoulos, including images, graphics, photographs, designs, texts, the services provided, and in general all files of this website—except for explicitly stated exceptions (copyrights of third parties, partners, and organizations)—constitutes intellectual property, registered trademarks, and service marks of art59-zacharopoulos and is protected by the relevant provisions of Greek law, European law, and international conventions and treaties.
It is prohibited, by any means or method, to copy, distribute, modify, alter, translate, adapt, reproduce, transmit, sell, republish, or upload to another computer any information provided on this website, including posting it on the Internet or making it available online in any way, without the prior written consent of the owner.
Returns – Cancellations Policy
1. Order Cancellation
It is possible to cancel an order or part of it, as long as it has not yet been processed. In this case, the customer must contact art59-zacharopoulos to proceed with the cancellation. Otherwise, they will need to follow the product return process.
2. Refusal of Delivery
In the event that a product is delivered which differs from the one ordered in terms of type or quantity.
In the event that, upon delivery, the product’s packaging is damaged, either entirely or to a significant extent.
A necessary condition for the above to apply is that the verification—either of the damaged packaging or of the incorrect product—must be made in the presence of the carrier or courier at the time of delivery, so that the return can be arranged before acceptance.
In this case, the delivery and return costs are borne by the store.
3. Product Returns
Ο πελάτης έχει το δικαίωμα να υπαναχωρήσει αναιτιολογήτως και να επιστρέψει το προϊόν, σύμφωνα με το Νόμο περί Προστασίας Καταναλωτών. Το προϊόν πρέπει να βρίσκεται σε άριστη κατάσταση να μην έχει χρησιμοποιηθεί, η συσκευασία του να είναι άθικτη(κλειστή) και να περιλαμβάνει το αρχικό περιεχόμενο.
In this case, the delivery and return costs are borne by the customer.
In all cases, the products must be returned in the condition in which they were delivered to the customer and must be accompanied by all documents provided at the time of delivery.
The same return procedure is followed in the event of a product defect when it is still under warranty. Initially, the replacement is certified by the nearest service center of the respective company, and the replacement is carried out by the store, with shipping costs borne by the consumer. The consumer is required to provide the replacement authorization document.
4. Refunds
If the customer does not wish to replace the product but instead requests a return, the refund will be made using the same method as the original payment.
A necessary condition is that the product has been received and inspected by e-apostolakis to determine whether it meets the return requirements. The deadline for returning a product is fourteen (14) working days.